Assessor Resource

BSBMGT621
Design and manage the enterprise quality management system

Assessment tool

Version 1.0
Issue Date: May 2024


This unit describes the skills and knowledge required to design and manage the organisation quality management system. It covers using industry benchmarks, identifying areas for improvement across the organisation, setting targets and embedding quality into the organisational culture.

It applies to individuals in any sector or type of organisation who take an active role in establishing and maintaining systems to promote quality across the organisation.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify areas for improvement within the enterprise

1.1 Source and review relevant industry benchmarks for best practice in quality

1.2 Apply comparative analysis techniques to production performance

1.3 Identify and implement relevant codes of practice

1.4 Audit business systems against best practice criteria

1.5 Analyse and evaluate marketing plans and quality assurance schemes

1.6 Audit human resource management practices against best practice criteria

1.7 Determine environmental/natural resources parameters and assess them against best practice

2. Establish systems to support quality

2.1 Consult with relevant parties to establish measurable targets and performance indicators for quality

2.2 Implement processes for systematic strategic planning within the organisation

2.3 Embed quality culture across the organisation

2.4 Define quality standards for products, physical and natural resources and inputs

2.5 Establish processes to generate commitment to and opportunities for learning

2.6 Implement communication strategies to inform and engage staff and other stakeholders

3. Undertake continuous monitoring of systems and processes

3.1 Establish mechanisms for gaining feedback information on quality systems and processes

3.2 Monitor and review performance against targets and performance indicators in an appropriate evaluation cycle

3.3 Develop procedures for documentation and reporting

3.4 Analyse feedback and evaluation data and implement improvements

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify areas for improvement within the enterprise

1.1 Source and review relevant industry benchmarks for best practice in quality

1.2 Apply comparative analysis techniques to production performance

1.3 Identify and implement relevant codes of practice

1.4 Audit business systems against best practice criteria

1.5 Analyse and evaluate marketing plans and quality assurance schemes

1.6 Audit human resource management practices against best practice criteria

1.7 Determine environmental/natural resources parameters and assess them against best practice

2. Establish systems to support quality

2.1 Consult with relevant parties to establish measurable targets and performance indicators for quality

2.2 Implement processes for systematic strategic planning within the organisation

2.3 Embed quality culture across the organisation

2.4 Define quality standards for products, physical and natural resources and inputs

2.5 Establish processes to generate commitment to and opportunities for learning

2.6 Implement communication strategies to inform and engage staff and other stakeholders

3. Undertake continuous monitoring of systems and processes

3.1 Establish mechanisms for gaining feedback information on quality systems and processes

3.2 Monitor and review performance against targets and performance indicators in an appropriate evaluation cycle

3.3 Develop procedures for documentation and reporting

3.4 Analyse feedback and evaluation data and implement improvements

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Source and review relevant industry benchmarks for best practice in quality 
Apply comparative analysis techniques to production performance 
Identify and implement relevant codes of practice 
Audit business systems against best practice criteria 
Analyse and evaluate marketing plans and quality assurance schemes 
Audit human resource management practices against best practice criteria 
Determine environmental/natural resources parameters and assess them against best practice 
Consult with relevant parties to establish measurable targets and performance indicators for quality 
Implement processes for systematic strategic planning within the organisation 
Embed quality culture across the organisation 
Define quality standards for products, physical and natural resources and inputs 
Establish processes to generate commitment to and opportunities for learning 
Implement communication strategies to inform and engage staff and other stakeholders 
Establish mechanisms for gaining feedback information on quality systems and processes 
Monitor and review performance against targets and performance indicators in an appropriate evaluation cycle 
Develop procedures for documentation and reporting 
Analyse feedback and evaluation data and implement improvements 

Forms

Assessment Cover Sheet

BSBMGT621 - Design and manage the enterprise quality management system
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBMGT621 - Design and manage the enterprise quality management system

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: